This page clearly explains our change-of-mind returns, product-condition requirements, return costs, faulty-product remedies, exchanges, and refund timeframes. Your rights under the American Consumer Protection Law apply in addition to this policy.

30-Day Change-of-Mind Returns
CGSULIT US voluntarily accepts eligible retail change-of-mind returns when the customer contacts us within 30 calendar days from the delivery date. A change of mind includes ordering the wrong item without first receiving a fitment recommendation from us, no longer needing the item, or deciding not to proceed with it.

Conditions for approval
- The return request is submitted within 30 calendar days after delivery.
- The item is unused, uninstalled, undamaged and in resalable condition.
- TPMS sensors have not been programmed, cloned, activated, fitted to a wheel, pressurised or installed in a vehicle.
- Tools have not been registered, paired to a permanent account, damaged or altered.
- All supplied components, accessories, manuals and packaging are returned.
- Proof of purchase or the order number is provided.

Custom-programmed or cloned sensors: 

Sensors programmed or cloned specifically to customer-supplied IDs or vehicle details are not eligible for a change-of-mind return. This exclusion does not apply when the item is faulty, incorrectly supplied by us, or otherwise covered by the American Consumer Protection Law.

Change-of-mind return costs
- The customer is responsible for arranging and paying tracked return postage.
- No restocking fee applies to an approved retail change-of-mind return.
- Any separately paid original delivery charge is not refunded because the original delivery service has been completed.
- Where the original order included free delivery, no outbound delivery amount will be deducted from the approved product refund.

Wrong Sensor or Compatibility Issue
1. Customer selected the wrong item
When the customer selected a product without a fitment confirmation from CGSULIT US LCC, the request is handled as a change-of-mind return. The item must meet all conditions in Section 2, and the customer pays return postage.

2. CGSULIT US LLC recommended the item
If you supplied accurate vehicle information and we confirmed compatibility, but the supplied product is not suitable as described, contact us. We will assess the issue as an incorrectly supplied or not-as-described product and provide an appropriate remedy.

Vehicle compatibility can depend on the exact build date, market, frequency, original sensor part number and vehicle programming method. Before ordering, we suggest customers provide the vehicle make, model, year, build date or VIN where requested to confirm the compatibility.

3. Faulty, Damaged or Incorrectly Supplied Products
If a product is faulty, damaged in transit, materially different from its description, or incorrectly supplied, contact us with your order number and a clear description of the problem. Photographs, diagnostic screenshots, sensor IDs, or vehicle details may help us assess the matter promptly.

We may assess or test the item before confirming the remedy.
- Original packaging is not required to seek a remedy for a faulty product.
- If the item is confirmed faulty or incorrectly supplied, we will provide a prepaid return method or reimburse reasonable tracked return postage.
- For a major product failure, the consumer may choose a refund or replacement in accordance with the American Consumer Protection Law.
- For a minor product failure, we may first provide a repair or another appropriate remedy within a reasonable time.
- Refunds for confirmed faults include the product price and any original delivery charge paid for the affected item.

Your rights for faulty products are not limited to 30 days. They apply for the period that is reasonable for the product, taking into account its type, price, expected use and other relevant circumstances.

Items Not Eligible for Change-of-Mind Return
- TPMS sensors that have been programmed, cloned, activated, fitted, pressurised or installed.
- Products damaged by incorrect installation, incorrect torque, misuse, impact, chemicals or unauthorised modification.
- Tools that have been registered, permanently account-linked, materially used or damaged.
- Missing, incomplete or altered products that cannot reasonably be resold as new.
- Digital licence keys or downloadable content after the key or content has been accessed or redeemed.
- Custom-programmed, custom-cloned or specially ordered products where the customisation was requested by the customer.

These exclusions apply only to voluntary change-of-mind returns. They do not remove rights relating to faulty, unsafe, incorrectly supplied or not-as-described products.

How to Start a Return
1. Contact CGSULIT US LLC
Email sales@cgsulit.com. Include your order number, the item being returned, and the reason for the return.

2. Receive return instructions
We will confirm whether further information is required and provide the correct return address.

3. Package and send the item
Pack the product securely and include your order details. For a change-of-mind return, use a tracked mail or courier service and keep the tracking receipt.

4. Inspection and outcome
We aim to inspect the returned item within 2–3 business days after it arrives and will email you with the approved refund, exchange, repair or other remedy.

Refunds, Exchanges and Processing Times
- Return request response: Usually within 1–2 business days
- Inspection after arrival: Usually within 2–3 business days
- Approved refund processed by CGSULIT US LLC: Within 3 business days after approval

- Funds appearing in your account. Depends on the bank or payment provider and may take additional business days
- Refunds are issued to the original payment method unless the customer agrees to another method.
- Store credit is offered only when the customer chooses to accept it.
- An eligible unused item may be exchanged for a suitable alternative within the 30-day window.
- If the replacement item costs more, the customer pays the difference. If it costs less, the difference is refunded.
- A replacement for a confirmed faulty item is dispatched without additional standard delivery charges.

Transit Damage and Missing Items
- Please notify us as soon as possible if an order arrives damaged, contains the wrong item, or is missing a listed component. Reporting visible transit damage within 48 hours helps us make a timely carrier claim, but this requested reporting period does not limit rights that may apply under the American Consumer Protection Law.

- Keep the outer packaging and shipping label until the matter is resolved.

- Photograph the parcel, damaged packaging, affected product, and any missing-component evidence.

- Send the photographs with your order number to sales@cgsulit.com.

For a confirmed shipping error or transit-damaged item, CGSULIT US LLC will cover the reasonable cost of return and replacement

Sensor Warranty
Eligible CGSULIT-branded TPMS sensors are also covered by our separate Lifetime Warranty against qualifying defects in materials or workmanship. Warranty coverage is additional to American Consumer Protection Law rights and is not a substitute for them.

Normal battery depletion, installation damage, misuse, and external physical damage are not automatically manufacturing defects.