All orders placed on tpmscgsulit.com are picked, packed, and dispatched from our physical warehouse located at: 

NEW JERSEY Warehouse

Address: 1000 High Street, PERTH AMBOY, NJ 08861

COLORADO Warehouse

Address: 12235 E 30th Ave, Aurora, CO 80011

Dispatch Days
Monday to Friday (excluding American public holidays)

Order Cut-Off Time
2:00 PM PST

Email
sales@cgsulit.com

Order Processing Times
Processing time is the period between a confirmed order being placed on our website and the order being handed over to our carrier for dispatch. It is separate from the delivery transit time. Understanding both periods helps you accurately estimate when your order will arrive.

Standard Processing Timeline
1. Processing Time: 

Orders are processed and prepared for dispatch within 1–2 business days from the time of order confirmation. Business days are Monday to Friday, excluding American public holidays.

2. Same-Day Dispatch:

Orders placed and paid before 2:00 PM PST (Monday to Friday) are eligible for same-day dispatch, subject to stock availability and payment verification being completed in time. Orders where payment verification takes additional time may be processed the following business day.

3. Orders After Cut-Off: 

Orders placed after 2:00 PM PST, or placed on weekends or American public holidays, will begin processing on the next available business day. The 1–2 business day processing clock starts from the next business day morning.

4. Order Confirmation Email: 

You will receive an automated Order Confirmation email immediately after placing your order, followed by a separate Dispatch Confirmation email containing your tracking number once the parcel has been handed to our carrier. If you do not receive an Order Confirmation within 30 minutes, please check your spam folder or contact us.

5. American Domestic Shipping — Free Express Delivery

CGSULIT US offers free express shipping on all orders delivered to addresses within the United States. There is a 99.98 USD minimum order value required to qualify for free express shipping — it applies automatically to every domestic order at checkout. You will see this confirmed on your order summary before completing your payment.

The United States (domestic): 1-3 business days after dispatch

6. Carriers Used for Domestic Delivery

We use a combination of American Postal, Express, and reputable domestic courier services to deliver orders. The specific carrier assigned to your order will depend on your delivery address, parcel dimensions and weight, and the carrier's availability at the time of dispatch. Your Dispatch Confirmation email will clearly state which carrier is handling your delivery and will include your tracking number.

7. Delivery Address & Safe Drop

Please ensure your delivery address is complete and accurate at the time of checkout. Include your unit number, floor number, or any access instructions if you are in an apartment or commercial building. We cannot be held responsible for non-delivery or delays resulting from an incorrect or incomplete address.

If no one is present at the delivery address when the carrier attempts delivery, the parcel may be left in a safe location at the carrier's discretion (safe drop), or a card may be left with instructions for collection from the nearest post office or depot.

If you require a signature on delivery, please contact us before ordering, and we will arrange this with the carrier. Additional carrier charges for signature-on-delivery may apply.

We ship to PO Boxes and Parcel Lockers via American Postal where the product dimensions permit. Please note that very large orders or multi-kit shipments may not be suitable for PO Box delivery — contact us to confirm before ordering.

8. Order Tracking

Every order dispatched by CGSULIT US is sent with full shipment tracking. We believe you should always be able to see exactly where your orders are in transit, from the moment they leave our warehouse to the moment they arrive at your door.

9. How You Receive Your Tracking Information

- Order Confirmation Email
Immediately after placing your order, you will receive an automated Order Confirmation email confirming your order number, the items ordered, your shipping address, and the estimated delivery window. This email does not yet contain a tracking number, as your order has not yet been dispatched.

- Dispatch Confirmation Email with Tracking Number
Once your order has been picked, packed, and handed to our carrier, you will receive a Dispatch Confirmation email containing your unique tracking number. This email is typically sent within 30–60 minutes of the parcel being collected by the carrier.

- Live Tracking Via Carrier Portal
Enter your tracking number directly on the carrier's website or app. 

- Track Your Order on Our Website
You can also track your order at any time via our dedicated tracking page at cgsulittpms.com/track-your-order. Enter your order number and email address to view your current order status and tracking information in one place.

Tracking information can sometimes take up to 24 hours to appear in the carrier's tracking system after you receive your Dispatch Confirmation email. This is a normal carrier processing delay and does not mean your parcel has not been dispatched.

If tracking shows no movement after 48 hours of your Dispatch Confirmation email, please contact us.

Wholesale & Bulk Order Shipping
CGSULIT US supplies TPMS sensors in wholesale quantities to automotive workshops, tyre retailers, fleet operators, and trade customers through our wholesale programme. Wholesale shipping arrangements differ from standard retail orders and are outlined below.

1. Wholesale Domestic Shipping
For American wholesale customers, shipping rates are negotiated based on order volume, frequency, and delivery location. Regular wholesale accounts are eligible for preferred freight rates through our carrier arrangements. Processing time for wholesale orders is typically 2–3 business days due to the additional picking, packing, and invoicing requirements.

Please contact our wholesale team at sales@cgsulit.com or visit tpmscgsulit.com/pages/contact-cgsulit to inquire about a wholesale offer.

2. Wholesale International Shipping
International wholesale orders are handled on a case-by-case basis. We provide custom freight quotes for large international orders and can arrange air freight (DHL Express, FedEx) or economy tracked international freight depending on your budget and timeline.

Wholesale international orders require additional customs and export documentation, which our team will prepare and provide. The importer of record for all international wholesale orders is the buyer, and all applicable customs duties, taxes, and brokerage fees in the destination country remain the buyer's responsibility.

Wholesale customers receive a dedicated point of contact within our sales team for all shipping and logistics queries. If you are an existing wholesale customer, please contact your account manager directly for shipping quotes on new orders.

Order Cancellations Before Dispatch
If you need to cancel an order after it has been placed but before it has been dispatched from our warehouse, please contact us as soon as possible. Our warehouse team processes orders quickly, and the window for cancellation is limited.

Cancellation Window:
Orders can be cancelled free of charge at any time before they are dispatched from our New Jersey or Colorado warehouse. To request a cancellation, contact us immediately at sales@cgsulit.com with your order number. 

If your order has already been dispatched and is in transit with the carrier, you will need to wait for delivery and then initiate a return under our Returns and Refund Policy.

For approved pre-dispatch cancellations, we will issue a full refund to your original payment method within 3–5 business days. You will receive a cancellation confirmation email once the order has been successfully cancelled in our system.